A place to relax and get pampered.
K911 is here to cater to your furry friends.
About Us
Welcome to K911 Grooming!
We have your grooming needs right in your local area. Our friendly and compassionate dog loving staff love to customize grooms to your pets needs. We have great low prices and a stress free environment for you and your pooch. We accommodate to any age, size and breed and offer a variety of grooming services. We will love and care for your pet with respect. Satisfaction is guaranteed.
Fun For All
Your pooch will enjoy being pampered and you will appreciate the experience of having your furry friend taken care of with love and compassion just as you would, without all the mess!
Community of Hands and Paws
We are family owned and operated. Our local pet friends and neighbors are so important to us. The health and wellbeing of our pets has an impact on our families and we want to bring the best out of your pooch. We are here to help our local community and their pets by providing the best services at the best price.
K911 Grooming
During Services
We offer a comprehensive 12 step cleaning for all breeds of dogs. Every pet gets three full brush outs before, during, and after a complete shampoo and conditioning. After a gentle towel dry by hand, we trim your pets sanitary area and paw pads. With a final brush and fluff out, a little fragrance, and a treat, your pet will feel revived and ready for your next adventure together. We want them to leave with confidence and remember their dog grooming experience so they are even more excited to return.
Sweet Deal!
Regular scheduled reoccurring customers have options on which deals they prefer. Choose a services for your fur buddy from our add-on list at 50% off or free under $15. We want pet parents to be as happy as their pets.
Our Standards
K911 provides an exceptional cleaning experience for your pet. Your pet is a part of the family and should be treated as such. That's why we never use closed in cages or harsh chemicals during the cleaning process. We use products that are environmentally friendly and all natural. We use sanitized tools and a clean work environment to ensure that everyone is happy and healthy.
Grooming Policies
Grooming Policies
Please review these policies before making an appointment
Policies are subject to change without notice
Cancellation Notices:
Because we work by appointment, we require the cancellation of appointments 24 hours prior to your appointment time. So that we have the opportunity to offer your reserved time to another client on our waiting list. Failure to do so will result in a $25 cancellation fee. (Per pet) If you arrive more than 15 minutes late, we reserve the right to refuse services / cancel your appointment and a $25 cancellation fee will apply. (Per pet)
Due to the nature of our business, if you make an appointment that you do not cancel and don’t show up for, a no-show fee of $45 will apply (per pet). In addition to the fee, we will require a non-refundable/ non-transferable prepayment of any future appointments (including your no-show fee) at the time of scheduling your next appointment.
Any recurring appointments or future bookings will be also canceled in the event of a no-call/no-show.
Health, Medical Problems & Senior Pets:
Grooming procedures can sometimes be stressful, especially for a senior or ill pet or pet and can expose hidden medical problems or aggravate a current one during or after the groom. Owners must notify K911 grooming of any known medical conditions. Because these pets have a greater chance of injury, these pets will be groomed for cleanliness and comfort. In the best interest of your pet, this contract/agreement will give K911 Grooming permission to obtain immediate veterinary treatment for your pet should it be deemed necessary. We will do our best to contact you first, then take your pet to your authorized Veterinarian. It is agreed that all expenses for Veterinary care will be covered by the pet’s owner upon signing this contract/agreement.
Flea & Tick:
We are a flea-free facility. Please let us know upfront if your pet has fleas as we will immediately treat for the fleas upon entering the facility. If your pet has fleas, we will automatically use Capstar ($35) and flea shampoo ($15-$30) at your expense to prevent infestation of our shop. If you do not let us know about your pet having fleas before your appointment, we will contact you the moment we notice fleas on your pet to ask if you use flea prevention and if not, we will offer one at a discounted price. We will require a flea cleaning fee of $30 to eliminate fleas from our facility if you do not let us know beforehand. If you know that your pet has fleas before their appointment, you can come in to get Capstar before their appointment. Monthly flea treatment is necessary to prevent fleas for your pet. If you have a flea treatment and your pet is still having fleas, we are not responsible for your flea infestation. Any tick removal will require a small fee.
Early drop off / Late pick up:
If you have something to do, we ask that you inform us that you need to drop off early or pick up late. If your pet needs to stay with us for longer than 4 hours, we will charge a daycare fee. We will try to give you our closest approximation for pick up at drop off. If you do not pick up before our closing time at 6:00 PM, unless specified otherwise, there will be a late fee added to your total. ($1/min). If we do not hear from you by 6:15, your pet will be kenneled and cared for overnight. A $150 fee will apply per pet. After 24 hours of no contact, your pet will be considered abandoned and state protocol will be followed.
Poor Coat Condition/ Mat Removal
Pets with matted coats need extra attention during their grooming session. Mats left in a pet’s coat only grow tighter and can strangle the pet’s skin, or eventually tear it open. K911 Salon does not wish to cause serious or undue stress to your pet, and will not continually de-mat your pet for you. Mats can be very difficult to remove and may require the pet to be shaved. When necessary, removing a heavily matted coat includes risks of nicks, cuts, or abrasions due to warts, moles or skin folds trapped in the mats. Heavy matting can also trap moisture and urine near the pet’s skin allowing mold, fungus, or bacteria to grow, causing skin irritations that existed prior to the grooming process. Torn skin from mats can also harbor maggots. After-effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions, and failure of the hair to re-grow. Shaved pets are also prone to sunburn and should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases, pets may also exhibit brief behavioral changes. Prevention is the best defense against matting by scheduling regular grooming appointments all clients of K911 Grooming are required to stay on an agreed-upon schedule going no longer than 12 weeks between grooming appointments. My Cute Pawz reserves the right to refuse service to those clients who do not keep a regular grooming schedule. Reinstatement/ over-due fee of $20 will apply upon scheduling your next appointment, plus any extra charge for any pets require de-matting or matted Shave Down.
Grooming Satisfaction:
The owners and employees of K911 grooming make their best effort to interpret the grooming instructions given. All grooming is guaranteed for 72 hours. Anything that is brought to our attention, within reason, will be fixed free of charge. After 72 hours, any work done will be charged an additional groom price.
Aggressive or dogs/cats:
Owners Must Inform My Cute Pawz Pet Salon if your pet(s) bite, has bitten, or is aggressive to people, other pets, a specific grooming procedure, or requires medication for grooming. Muzzles may be used if necessary as a last resort if the pet qualifies. Muzzling will not harm your pet and protects both pet and groomer. K911 Grooming reserves the right to refuse/stop services for such pet(s) at any time before or during the grooming process. Owners may be charged full price for grooming and called to come to pick up their pet. Groomers’ hands are their livelihood, which means Aggressive Dogs will be charged an extra handling fee in addition to the full grooming price. If the pet should bite, the owner agrees to be responsible for any and all related medical bills. Recovery costs, loss of income, and equipment damage.
Accidents:
Accidents happen. Every effort will be made to ensure your pet is groomed as safely as possible, but an excited pet can be dangerous to continue to work on. If your pet is injured while in the care of K911 Grooming we will notify you immediately. If you insist on coming in before the grooming is complete, we have the right to end the grooming session, even if the groom is not complete and the full grooming price will be charged. In the event that your pet is injured during the grooming process, they will be immediately taken to the nearest available veterinarian for treatment. As the owner of the pet, you will be responsible for all charges incurred.
Females in Heat:
Female dogs that have not been spayed and are in heat at the time of the appointment will be charged a $15 fee.We will not take her if she is in proestrus (discharge), however estrus and metestrus (or diestrus) are acceptable for grooming.
Payment:
We accept credit or debit cards, Zelle, CashApp, Venmo, Paypal and cash. We do not accept checks unless we have made prior arrangements. Payments are due at the time of grooming unless prior arrangements have been made. Any unpaid fees after 60 days will result in monthly interest fees of 8.5%, if not resolved we have the right to file for theft of services and litigation at your expense by law in the state of Texas.
Photography and Video:
We reserve the right to photograph/video your pet for use in promotional material. You can choose to opt out of the new client form. Photographs of pet visits to the salon may be used in web and print publications. If you do not want your pet’s photos used, sign or initial on the policy form.
Held Harmless:
By signing this contract, you (or your Agent) agree to hold K911 Grooming LLC, its owner, operators, employees, officers, and directors harmless from any damage, loss, or claim arising from any condition of the undersigned pet, either known or unknown to K911 Grooming. It is also further understood and agreed the terms of this agreement can change at any time, without notice, and will overwrite any and all prior signed contracts or releases.
Right to Refuse Services:
K911 Grooming has the right to refuse service to anyone who repeatedly brings in neglected pets or is verbally or physically abusive to anyone on the premises. This includes their own pets. Pets who excessively bark throughout their grooming experience will not be invited back as it is a disturbance to employees, clients and other pets.
FAQs
Q: What type of pets can you accommodate?
A: We have no restrictions on age, breeds or sizes.
Q: Do you take cats?
A: Yes we do.
Q: Is it necessary to book an appointment?
A: When time allows we can take same day appointments. However, we strongly recommend that you pre-book your next appointment to ensure availability on the day you would like to come in.
Q: Does my pet need to be current on vaccinations?
A: We do not require that your pet is current on their vaccinations but we do ask if they are behind or can not be vaccinated due to medical reasons that we are made aware.
Q:How do I get the cost of my pet's grooming appointment?
A: Prices for base packages are based on breed, condition of coat and length of service. In order to get a price estimate before your appointment, we recommend calling Victoria and explain your services needed
